Troubleshooting support for ALL pool heat pumps
We offer LIVE pool heater troubleshooting support for ALL brands and models of heat pump pool heaters.
And even if your pool heater is discontinued or after warranty, it’s no problem. We can help.
Trying to fix your pool heater yourself? Not sure what to do?
We can guide you through it, right over the phone.
LIVE Pool Heater Troubleshooting
When you’re doing a DIY pool heater repair, having professional guidance can make all the difference. It saves you time, keeps you safe, and helps you avoid expensive mistakes. And that’s what LIVE Pool Heater Troubleshooting is all about.
These days, we understand that a lot of pool owners prefer the Do-It-Yourself method. Which is why we’re here to help you get the job done like a pro – right over the phone.
Pool Heater Troubleshooting
How IT Works
Contact us
Reach out online or give us a call to schedule a session.
Tell us about it
Describe what’s wrong with the heater. We’ll tell you how to fix it
Troubleshoot your heater
Get walked through your repair, step by step, by a pro.
Ready to troubleshoot your pool heater together?
The benefits of Pool Heater Troubleshooting
With help from a pro, there’s no need to stress. You can work at a pace that’s comfortable for you, with easy-to-follow instructions.
From start to finish, we make sure you have everything you need to get the job done right. Forget those outdated YouTube tutorials – we’re here to give you the one-on-one focus you deserve.
Fixing your pool heater has never been this easy. With LIVE pool heater troubleshooting, you:
- Save time
- Find a solution immediately
- Get expert guidance from a pool heating pro
- Avoid expensive mistakes
- Save money (by doing the work yourself)
- Get back to enjoying refreshing, warm water whenever you want to swim
Find the problem, and get the solution. With a pro
Customer Reviews
High level, integrated customer care
“I just wanted all of you to know that I don’t see high level, integrated customer care practiced very often. You all have a great thing going on. Please keep it up. Thanks again.”
Joe Haberman
Baltimore, MD
Accessible, professional, knowledgeable
“Jim and Denise Diroff are accessible, professional, extremely knowledgeable, thorough, and exceedingly reasonable in terms of price, especially when factoring all the added value, they provide in the job they perform — a professional team I would strongly recommend to anyone looking for quality and extraordinary value…”
Chris Rogers
Falmouth, ME
Thank you for all your help!
“Thanks to Denise and Jim and Medallion Energy, our pool was ready to go for the holiday. I can’t say enough about Medallion Energy. Thank you for all your help!”
Al Syrylo
Felton, PA
The best customer service I think I’ve ever seen
“These folks are the real deal. Friendly, prompt, engaged, and very willing to do whatever it takes to get the job done. I recommend Medallion without any reservation. A company that goes all the way with you to provide the best customer service I think I’ve ever seen.”
Rick Paterson
Marcy, NY
My heat pump manufacturer should take notes
“Jim immediately knew how to correct my problem last night. I never would have found the answer on my own — Jim is skilled, knowledgeable, hard working, personable and happy to help. My heat pump manufacturer should take notes…I give Jim and Medallion Energy my highest recommendation and appreciation.”
Rob Troetti
East Northport, NY
Recommend to anyone with heater issues
” I am happy to report my heat pump is working perfectly. I have used this company in the past and would definitely use again and recommend to anyone with heater issues.”
Roomy Irani
Orlando, FL
Google Reviews for Medallion Energy
Next Reviews
Pete Djordjevic (Pete)21:52 12 Mar 21We contacted this company for a service call as our pool heater wasn’t heating correctly. The technician came out the next day and found the leak. They shut off the unit, charged me $285.00 for the service call and said that they would get back with me on a price to repair or replace the unit. Two weeks went by with no phone call so I called them and they said that someone will call me back. Another week went by with no call back so, I called them and again the secretary said someone will call me back. Again, no call back one month later and I am without a pool heater. If they did not want my business, they should have just told me that in the beginning. Now I have to start from scratch and look for another company to repair my pool heater. Not professional in my opinion. Would not recommend this company.Russ Maynard18:13 05 Feb 21Excellent food, ate there with my wife (burger) son (beyond burger) his girl friend (vegies burger). I had the chicken sandwich. All of our food was cooked to our liking and very yummy. Service was very good as well.john tamayo18:04 15 Dec 20I feel glad I went with Medallion pool heather; this company provides the most responsive customer service and honesty repair. I continue recommending this local company and also, I also recommend to sign-up for annual maintenance, they can keep your pool heather running for many years.Dustin Schieber02:15 11 Aug 20Medallion helped me fix our pool heat pump. They provide outstanding service. I will definitely use them in the future.Dave d00:09 23 Jul 20My heat pump had suddenly stopped working, the pool was installed about 3 years ago. I called the installer, they came out and looked, then I got a call from an Authorized repair tech, who gave me a quote that gave me sticker shock. So off to Google I go looking for a replacement fan motor and found Medallion Energy. I called up and talked to Denise, she was awesome, helped to diagnose and confirm the problem. Was very confident I would be able to perform the repairs. I placed my order. The next day Denise called me and told me that they information they had for my model heat pump was not clear on which motor was needed. (this was greatly appreciated, I’m an auto tech and have gotten wrong parts so many times.It was very refreshing that Denise and Medallion cared enough to ensure I was getting the correct part the first time) She gave me her cell number and I sent her a picture of the numbers on the motor. She got it sent out to me quickly. Then when I went to replace the motor I had a concern, sent Denise a text on Saturday evening and she replied immediately! And then sent me a text on Sunday morning to follow up! I was blow away with her customer service on off hours like that. Any further needs I know who I will be calling first, Medallion!Debbie Cioletti20:49 01 Jul 20I live in VA and have had a couple of minor issues with my 12-year old Aqua Comfort pool heat pump. All I need to do is pick up the phone and the staff at Medallion Energy diagnose the problem and ship me the parts I need. They are all fantastic, knowledgeable, and bend over backwards every single time. Even Though I’m hundreds of miles away!! Be patient with them as they are well worth the wait.Chuck Bernstein17:20 22 Jun 20I have my AquaComfort pool heater for about 6 years now. Dealing with an authorized distributor such as Medallion Energy has enabled me to obtain the parts and service needed to keep the unit running at 100%. I did the 5 year maintenance kit and replaced the fan motor and blade. With the online documentation, you really can do the work yourself. They ship fast and are a quality vendor to deal with. I live on Long Island and the summers are short, you need a heater.
You're 1-click away from having a warm pool again...
Let’s solve your pool heating problems together. Right over the phone. Reserve you session now
Do you offer pool heater repair near me?
Yes, everywhere in the United States. Just see what our happy customers across the nation have to say.
And as a Florida pool heating company, we also service pool heat pumps in Florida – covering all major cities including:
Orlando, Davenport, Miami, St Cloud, Poinciana, Jacksonville, Tallahassee, Lakeland, Daytona Beach, Tampa, Clearwater & all surrounding areas in North, Central, and South Florida
Let's troubleshoot your pool heater today
Once you know what’s wrong with your heater, it’s simply a matter of taking the right steps.
With LIVE Pool Heater Troubleshooting, we:
- Diagnose your pool heater
- Tell you which parts you need
- Guide you through the repair, step by step
And before you know it, your pool heater’s fixed, everyone’s swimming again, and you feel like a pool heating pro.
So what are you waiting for?
With over 30 years of experience, and hundreds of happy customers, we’re ready to solve your pool heating problems in no time.
